Complaints

What to do if you have a complaint

 

We take care to provide the highest standards of advice and service. However, if you are unhappy with our service or if you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department

Riverside House

The Waterfront

Newcastle upon Tyne

NE15 8NY

 

Email: QFPcomplaints@quilter.com

Tel: 0191 241 0700

 

You can find more information by visiting the Quilter Financial Planning website:

http://www.quilterfinancialplanning.co.uk/contacts/

 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk)